Category Archives: Adventures in Cust Svc

Adventures in Customer Service: Micro Center

Posted on November 18, 2010 by Betsy Wuebker

I’m a fan of Geoffrey James’ blog, Sales Machine on BNET, the CBS interactive network. Today’s post, How to Completely Blow an Easy Sale, gives us the line-by-line of his encounter with a salesperson whose technique James describes as “almost cosmically inept.” … Continue reading →

Posted in Adventures in Cust Svc | 24 Comments

ADVENTURES IN CUSTOMER SERVICE: COOKIE CRUMBS LEFT ON A SOCIAL MEDIA TRAIL

Posted on July 24, 2009 by Betsy Wuebker

It’s a new game. There’s a commercial currently on TV featuring Hansel and Gretel in an urban landscape. The bread crumbs they leave behind are eaten by pigeons, crushed into oblivion under foot traffic, and washed down a sewer grate. … Continue reading →

Posted in Adventures in Cust Svc, What We Know | 14 Comments

ADVENTURES IN CUSTOMER SERVICE – BEST BUY EMBRACES THE SUCK

Posted on March 19, 2009 by Betsy Wuebker

I bought my Netbook! Since Monday, I’m the ecstatic owner of an Acer netbook! This little baby has everything I need, and it’s tinier than the Filofax organizers we all used to carry around in the 1980′s! Having my netbook … Continue reading →