I’m a fan of Geoffrey James’ blog, Sales Machine on BNET, the CBS interactive network. Today’s post, How to Completely Blow an Easy Sale, gives us the line-by-line of his encounter with a salesperson whose technique James describes as “almost cosmically inept.” Unfortunately, even in a challenged economy, when you’d think salespeople would be studying up on [...]
Archive | Adventures in Cust Svc
RSS feed for this section
ADVENTURES IN CUSTOMER SERVICE: COOKIE CRUMBS LEFT ON A SOCIAL MEDIA TRAIL
It’s a new game. There’s a commercial currently on TV featuring Hansel and Gretel in an urban landscape. The bread crumbs they leave behind are eaten by pigeons, crushed into oblivion under foot traffic, and washed down a sewer grate. Fortunately, Gretel then thinks to consult her smart phone in order to map the way [...]
ADVENTURES IN CUSTOMER SERVICE – BEST BUY EMBRACES THE SUCK
I bought my Netbook! Since Monday, I’m the ecstatic owner of an Acer netbook! This little baby has everything I need, and it’s tinier than the Filofax organizers we all used to carry around in the 1980′s! Having my netbook is almost as great as having a small dog for people to exclaim and coo [...]
Read Blog Posts/Follow/Connect
Peter and Betsy Wuebker are location-independent professionals who share what they know about travel, simplicity and integrating work with life. 